1. Tell us
Contact [PLACEHOLDER: complaints contact (name or role)] on (08) 9388 6699, by email at [email protected], or in writing to PO Box 815, Subiaco WA 6904.
We’ll acknowledge your complaint promptly and aim to resolve it within 30 days. If we need longer, we’ll tell you why.
2. If you’re not satisfied
You can contact the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and independent financial services complaint resolution service that is free to consumers.
- Website: www.afca.org.au
- Phone: 1800 931 678 (free call)
- Email: [email protected]
- Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Our AFCA member number is [PLACEHOLDER: AFCA member number]. Confirm AFCA contact details before launch.